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Shipping & Returns

Shipping and Returns:

We only currently ship within the UK, however we will consider international shipping. If you live outside the UK please contact us with the product reference number and location for delivery for a quotation.

For all shipments within the UK the price is at cost, we currently use Royal Mail for shipping but reserve the right to ship via other means as we see fit.

Delivery Schedule Lincs Modelling Supplies aim to despatch all deliveries, unless specified, the following working day after the order is received (including receipt of clear funds) and delivery usually takes a day from despatch. You should receive all orders within 2-3 working days of order. Some items are made to order and details of delivery are listed with the product.

Orders are sent via the Post Office and some orders will require a signature. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”.

Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. When you place orders we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

We are sure you agree, that it is worth the extra effort by us to make this site as safe and secure as possible for you to shop with a complete peace of mind.

Guarantee Lincs Modelling Supplies endeavours to supply its products following the highest levels of inspection and service. However we do operate a simple returns policy:

  • If the item was not as described and what we have stated then just notify us by email/post (stating reason for return) within 7 days of receipt. We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded. As mentioned above, this Guarantee does not apply.
  • Please send items back via a signed for postal service for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty).
  • Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. We will reimburse you these extra postage costs. Please contact us first for a returns number. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.
  • We have made every effort to display all our items as accurately as possible. However as colours and images very depending on your own monitor and browser we can not guarantee that products will be as exactly seen on your monitor. Most products have been described with sizes/lengths given as close to accurate as possible.

In the rare event that an item is incorrectly priced on the web site, we reserves the right to not supply that item at said price. The normal price will be offered instead.

  • Lincs Modelling Supplies can cancel any order it feels fit to do so whereupon all paid monies will be refunded in full.

We DO NOT at present ship any of our products outside the UK, however we can provide a quotation on request to cover shipping and insurance.

We extend our policy above over Christmas to 31st Dec.

  • By placing an order you agree to these terms above. Your statutory rights are not affected.*
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